To assist Cloudmersive Support engineers in diagnosing issues, customers can enable Remote Diagnostics on their Private Cloud server:

1. Navigate to the Cloudmersive Management Portal

2. Click on Private Cloud

3. Click on the Private Cloud server(s) in question, then click on Configure Node

4. Click on Advanced Configuration

5. Check the boxes for Basic Diagnostic Data Collection and Full Diagnostic Data Collection. Click on Save Changes

6. Perform the Restart command from the Cloudmersive Management portal on the relevant server.